Reference
Support requests, escalations and consented access. Samples show the envelope; data.object of an event that has a snapshot carries the object's fields as of the event (shown here with its type and id). See the envelope.
support.access_expired#
A support grant reached its end.
Object: support_access_grant.
{
"id": "evt_3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b10",
"object": "event",
"type": "support.access_expired",
"apiVersion": "2026-11-01",
"created": "2026-03-02T10:00:00.000Z",
"occurredAt": "2026-03-02T09:59:58.000Z",
"sequence": "1000",
"livemode": false,
"platform": "00000000-0000-4000-8000-0000000000aa",
"company": {
"id": "00000000-0000-4000-8000-0000000000bb",
"externalId": "biz-1001"
},
"request": null,
"data": {
"object": {
"__typename": "Event",
"id": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"companyId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"reason": "example",
"scope": "read",
"status": "requested",
"durationMinutes": 1,
"requestedAt": "2026-03-02T10:00:00.000Z",
"activatedAt": "2026-03-02T10:00:00.000Z",
"expiresAt": "2026-03-02T10:00:00.000Z",
"escalationId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"breakGlass": false,
"requestedBy": "finbaze_support"
}
}
}
support.access_granted#
A support access request was approved; FinBaze support can view the company until expiresAt.
Object: support_access_grant.
{
"id": "evt_3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b11",
"object": "event",
"type": "support.access_granted",
"apiVersion": "2026-11-01",
"created": "2026-03-02T10:00:00.000Z",
"occurredAt": "2026-03-02T09:59:58.000Z",
"sequence": "1001",
"livemode": false,
"platform": "00000000-0000-4000-8000-0000000000aa",
"company": {
"id": "00000000-0000-4000-8000-0000000000bb",
"externalId": "biz-1001"
},
"request": null,
"data": {
"object": {
"__typename": "Event",
"id": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"companyId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"reason": "example",
"scope": "read",
"status": "requested",
"durationMinutes": 1,
"requestedAt": "2026-03-02T10:00:00.000Z",
"activatedAt": "2026-03-02T10:00:00.000Z",
"expiresAt": "2026-03-02T10:00:00.000Z",
"escalationId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"breakGlass": false,
"requestedBy": "finbaze_support",
"decidedVia": "embed"
}
}
}
support.access_requested#
FinBaze support asked to view a company. The company admin decides.
Object: support_access_grant.
{
"id": "evt_3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b12",
"object": "event",
"type": "support.access_requested",
"apiVersion": "2026-11-01",
"created": "2026-03-02T10:00:00.000Z",
"occurredAt": "2026-03-02T09:59:58.000Z",
"sequence": "1002",
"livemode": false,
"platform": "00000000-0000-4000-8000-0000000000aa",
"company": {
"id": "00000000-0000-4000-8000-0000000000bb",
"externalId": "biz-1001"
},
"request": null,
"data": {
"object": {
"__typename": "Event",
"id": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"companyId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"reason": "example",
"scope": "read",
"status": "requested",
"durationMinutes": 1,
"requestedAt": "2026-03-02T10:00:00.000Z",
"activatedAt": "2026-03-02T10:00:00.000Z",
"expiresAt": "2026-03-02T10:00:00.000Z",
"escalationId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"breakGlass": false,
"requestedBy": "finbaze_support"
}
}
}
support.access_revoked#
A live support grant was ended early.
Object: support_access_grant.
{
"id": "evt_3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b13",
"object": "event",
"type": "support.access_revoked",
"apiVersion": "2026-11-01",
"created": "2026-03-02T10:00:00.000Z",
"occurredAt": "2026-03-02T09:59:58.000Z",
"sequence": "1003",
"livemode": false,
"platform": "00000000-0000-4000-8000-0000000000aa",
"company": {
"id": "00000000-0000-4000-8000-0000000000bb",
"externalId": "biz-1001"
},
"request": null,
"data": {
"object": {
"__typename": "Event",
"id": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"companyId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"reason": "example",
"scope": "read",
"status": "requested",
"durationMinutes": 1,
"requestedAt": "2026-03-02T10:00:00.000Z",
"activatedAt": "2026-03-02T10:00:00.000Z",
"expiresAt": "2026-03-02T10:00:00.000Z",
"escalationId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"breakGlass": false,
"requestedBy": "finbaze_support",
"revokedAt": "2026-03-02T10:00:00.000Z",
"revokedBy": "company"
}
}
}
support.break_glass#
FinBaze opened a company without consent (two admins, read only, at most two hours).
Object: support_access_grant.
{
"id": "evt_3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b14",
"object": "event",
"type": "support.break_glass",
"apiVersion": "2026-11-01",
"created": "2026-03-02T10:00:00.000Z",
"occurredAt": "2026-03-02T09:59:58.000Z",
"sequence": "1004",
"livemode": false,
"platform": "00000000-0000-4000-8000-0000000000aa",
"company": {
"id": "00000000-0000-4000-8000-0000000000bb",
"externalId": "biz-1001"
},
"request": null,
"data": {
"object": {
"__typename": "Event",
"id": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"companyId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"reason": "example",
"scope": "read",
"status": "requested",
"durationMinutes": 1,
"requestedAt": "2026-03-02T10:00:00.000Z",
"activatedAt": "2026-03-02T10:00:00.000Z",
"expiresAt": "2026-03-02T10:00:00.000Z",
"escalationId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"breakGlass": true,
"requestedBy": "finbaze_support",
"twoAdminApproval": true
}
}
}
support.escalation.created#
An escalation to FinBaze support was created.
Object: support_escalation.
{
"id": "evt_3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b15",
"object": "event",
"type": "support.escalation.created",
"apiVersion": "2026-11-01",
"created": "2026-03-02T10:00:00.000Z",
"occurredAt": "2026-03-02T09:59:58.000Z",
"sequence": "1005",
"livemode": false,
"platform": "00000000-0000-4000-8000-0000000000aa",
"company": {
"id": "00000000-0000-4000-8000-0000000000bb",
"externalId": "biz-1001"
},
"request": null,
"data": {
"object": {
"__typename": "Event",
"id": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"companyId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"subject": "example",
"severity": "low",
"status": "open",
"source": "platform",
"requestIds": [
"example"
],
"screen": "example",
"created": "2026-03-02T10:00:00.000Z",
"updated": "2026-03-02T10:00:00.000Z"
}
}
}
support.escalation.updated#
An escalation changed status or severity, or got a comment.
Object: support_escalation.
{
"id": "evt_3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b16",
"object": "event",
"type": "support.escalation.updated",
"apiVersion": "2026-11-01",
"created": "2026-03-02T10:00:00.000Z",
"occurredAt": "2026-03-02T09:59:58.000Z",
"sequence": "1006",
"livemode": false,
"platform": "00000000-0000-4000-8000-0000000000aa",
"company": {
"id": "00000000-0000-4000-8000-0000000000bb",
"externalId": "biz-1001"
},
"request": null,
"data": {
"object": {
"__typename": "Event",
"id": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"companyId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"subject": "example",
"severity": "low",
"status": "open",
"source": "platform",
"requestIds": [
"example"
],
"screen": "example",
"created": "2026-03-02T10:00:00.000Z",
"updated": "2026-03-02T10:00:00.000Z",
"change": "status",
"commentId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"commentAuthor": "platform"
}
}
}
support.requested#
A company user asked for help in contact-support and the platform handles support (partner_first).
Object: support_request.
{
"id": "evt_3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b17",
"object": "event",
"type": "support.requested",
"apiVersion": "2026-11-01",
"created": "2026-03-02T10:00:00.000Z",
"occurredAt": "2026-03-02T09:59:58.000Z",
"sequence": "1007",
"livemode": false,
"platform": "00000000-0000-4000-8000-0000000000aa",
"company": {
"id": "00000000-0000-4000-8000-0000000000bb",
"externalId": "biz-1001"
},
"request": null,
"data": {
"object": {
"__typename": "Event",
"id": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"companyId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34",
"screen": "example",
"requestIds": [
"example"
],
"componentVersion": "example",
"userId": "3f2b1c9e-5a47-4d1e-9c0b-2a6d8e7f1b34"
}
}
}